Dear Esteemed Customer,
We hope this message finds you well. We're writing to inform you about an upcoming maintenance on our servers. The upgrade is aimed at enhancing performance, reliability, and security to ensure that we continue to provide you with the best possible hosting experience.
Details of the Maintenance:
- Servers Affected: All our servers simultaneously.
- Maintenance Date: Tonight.
- Expected Duration: We will communicate immediately after they are completed in batches.
Key Points:
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Seamless Transition: We anticipate that the maintenance process will be seamless, with minimal to no disruption to your website's availability or performance. Our team will be working diligently to ensure a smooth transition.
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Monitoring and Support: Throughout the maintenance process, our technical team will be closely monitoring the servers to address any unforeseen issues promptly. Should you encounter any issues or notice any irregularities with your website's performance following the maintenance, please don't hesitate to reach out to our support team.
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Reporting Issues: While we do not anticipate any issues, your feedback is invaluable to us. If you experience any difficulties or have concerns about the maintenance, please report them to our support team immediately. We are committed to resolving any issues promptly to minimize any inconvenience to you.
Next Steps:
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Stay Informed: We will keep you informed about the progress of the maintenance via email and updates on our website. If there are any changes or updates to the schedule, we will notify you promptly. Also, when the maintenance is complete.
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Contact Support: If you have any questions or concerns regarding the maintenance, or encounter any issues, please don't hesitate to contact our support team at ticket@smartweb.com.ng or call 070090009000 or engage us live via the chat platform.
We sincerely appreciate your understanding and cooperation as we work to improve our services. Our goal is to ensure that your hosting experience with us remains top-notch, and we believe that this maintenance is a crucial step in achieving that goal.
Thank you for choosing us as your hosting provider. We look forward to continuing to serve you.
Best regards,
Quality Control and Assurance
Smart Web Nigeria Ltd.
Tuesday, February 20, 2024
