Dear Valued Customers,

We hope this message finds you well. We want to inform you that we are aware of an ongoing issue with Softaculous, our application installer tool, which may be experiencing errors as a result of the ongoing maintenance of our servers.

During the maintenance process, we have identified a technical issue affecting the functionality of Softaculous, leading to errors or interruptions in the installation and management of applications on your hosting accounts. We understand the inconvenience this may cause, and we want to assure you that our team is actively working to resolve the issue as quickly as possible.

Key Points:

  • Cause of the Issue/ affected customers: The error with Softaculous is directly related to the ongoing maintenance activities being conducted on our servers. While we strive to minimize disruptions during maintenance, unforeseen technical challenges can arise, and we apologize for any inconvenience caused. Only those using WordPress are affected.

  • Our Commitment to Resolution:
    Rest assured that addressing this issue is our top priority. Our technical team is diligently investigating the root cause of the problem and working on implementing a fix to restore full functionality to Softaculous as soon as possible.

  • Temporary Workarounds:
    In the meantime, if you encounter any errors or difficulties while using Softaculous, we recommend trying the following temporary workarounds:

    • 1. Retry the action after a few minutes, as the issue may be transient and resolve itself.
    • 2. Utilize alternative installation methods or tools provided within your hosting control panel. For instance, the use of WP Toolkit. You may also reset your password through phpMyAdmin by logging in using the URL: domainname//wp-admin and a new user of WordPress can download and upload it in the cPanel.
    • 3. Contact our customer support team for assistance and updates on the status of the issue.
  • Regular Updates: We will provide regular updates via email and on our website to keep you informed of our progress in resolving the Softaculous error. Our goal is to ensure transparency and keep you informed every step of the way.

We sincerely apologize for any inconvenience this issue may cause and appreciate your patience and understanding while work to resolve it. Our commitment to providing reliable and efficient hosting services remains unwavering, and we are dedicated to ensuring that your experience with us is nothing short of excellent.

If you have any questions or concerns regarding the Softaculous error or any other aspect of your hosting services, please don't hesitate to contact our customer support team. We are here to assist you 24/7 and will do everything we can to address your needs promptly.

Thank you for your understanding and continued support.

Best regards,

Quality Control and Assurance Team Smart Web Nigeria Ltd

Wednesday, February 21, 2024

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