How to transfer a domain name to Smartweb

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How Can I Transfer My Domain to Smartweb?

There are actually many requirements and that apply to the domain transfer process with all registrars.

To ensure that your domain transfer goes as smoothly as possible, it is recommended that you read the article below.

If you are already familiar with the domain transfer process, go ahead and request a transfer at: .

Transferring a Domain: Steps

To transfer your domain name registration to SmartWeb please follow the directions below. Registration transfers usually take 5 to 7 days to process.

If you're looking to transfer or migrate files and content, you can find instructions on doing this in the following article:

  • Smartweb Files Transfer

Why Domain Transfers Typically Fail

There are two settings that must be correct on your domain in order to make the domain transfer successful. Please check these two settings before submitting a transfer request.

  1. Email Address: You must check to make sure the email address on your domain is correct and working. Once you start the transfer, the current registrar is going to email this address asking for permission to move the domain. If the email listed isn't your email or doesn't work, you can't respond to this email and the transfer will fail.
  2. Domain Lock: You must make sure the domain isn't locked. If it is locked, even if you agree to the transfer, the transfer will fail.

How To Check Settings

You can check both of the above settings by going to: Once there:

  1. Type your domain name (e.g. in the Whois Lookup field and click Submit.
  2. In the Administrative Contact field, check to ensure that your email address is correct.
  3. Under Status, if the status says "locked," you must get this changed before initializing the transfer.

To have the above settings altered, you must contact the registrar (the company where you bought the domain) and ask them to make the necessary changes. Some registrars let you make these changes yourself from within their control panel.

Pre-Transfer Checklist

For a smooth domain name transfer process, please remember to have the following steps completed prior to initializing the domain transfer:

  • Make sure the WHOIS information is up-to-date.
  • Make sure you have access to the email address stated in the WHOIS iInformation.
  • WHOIS Privacy protection must be turned off.
  • Confirm the domain is at least 60 days old.
  • Confirm that the domain is not within 7 days of expiration as a domain transfer that is interrupted by the domain expiring will not complete.
  • If expired, confirm that the domain is no more than 30 days past the expiration date.
  • Update name servers to the Smartweb name servers prior to initiating transfer.
  • Unlock the domain.
  • Retrieve the EPP Authorization key from your current registrar. Check your Inbox and Spam folders frequently over the next week to ensure you get this key or the reason why it failed as soon as possible.

Transferring Your Domain

To transfer your domain:

Please review the above.

  1. Go to:
  2. Enter your domain in the text field in the center of the page and click Transfer.
  3. After confirming that the domain meets all criteria to transfer, click Add To Cart.
  4. Then click the Express Checkout button.
  5. If you would like to add Domain Privacy Protection with the transfer service, keep the Domain Privacy Protection box checked; otherwise, uncheck the box.
  6. Enter the EPP Key you received from your current registrar.
  7. Once you have read the Domain Registration Agreement and the Terms of Service, check the box to confirm that you agree.
  8. Click Check out.

After submitting the request, you will receive an authorization email to the registrant email address on the domain; respond to this accordingly with your confirmation.

Important Notes

Expired Domains & Domains in Redemption

Domains can be transferred while they are expired, but not while in redemption. While you can transfer an expired domain name, no updates can be made to an expired domain. So if you need to update your email address to a new email address, you would need to renew the domain name with the current registrar before you can update the information.

While it may be possible to transfer a domain while it is expired, in most cases, it will not work due to issues such as being locked or having outdated outdated contact information, etc.

If you wish to attempt to transfer a domain while expired, make sure you monitor the transfer carefully so that if it fails, you can renew it prior to it going into redemption.

60 Day Rule

You may not transfer a domain unless it has been at the current registrar for at least 60 days.

Renewal Less than 45 Days Ago

If you transfer a domain to us which has been renewed at the previous registrar less than 45 days ago, the domain will not receive an additional year when the transfer completes.

If you transfer the domain after 45 days of renewing it, then you will receive an additional year added to your registration. This is a registry restriction that applies to all registrars.

For more information you can send us an email at

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